Refund and cancellation policy

Honger is a monthly subscription, billed in advance through PayFast. This policy explains when you can cancel and when you get money back. It forms part of our terms of service.

Try before you pay

Your first store gets a 7-day free trial with no card needed, so you can see Honger working in your kitchen before you pay anything. Nothing is charged unless you subscribe.

Cancelling

• You can cancel at any time on the Billing page. There is no contract and no cancellation fee.
• Cancelling stops all future charges straight away. Your store keeps working until the end of the month you already paid for.
• You can export or delete your data in Settings at any time.

Refunds

• Monthly fees are not refunded for a month that has started, including part months after you cancel.
• If you were charged in error, charged twice, or charged after you cancelled, we refund the full amount.
• If Honger is unavailable for more than 3 days in a row because of a fault on our side, we refund that month on request.
• Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act, including any cooling-off right, still apply where they cover you.

How to ask for a refund

Email [email protected] with your store name and the PayFast payment reference. We reply within 2 business days. Approved refunds go back to the card you paid with through PayFast, usually within 7 to 10 business days.