Taking orders
Yoco orders aren't showing up
What to check when sales don't appear in the kitchen.
Work through these in order. Most of the time it's the first or second one.
- Is a screen open? Honger checks Yoco while the kitchen or order screen is open, every 15 seconds. A new sale can take up to about 20 seconds to appear.
- Look at the sync status in Settings › Yoco. It shows when orders last synced, and the last error if there was one.
- An error mentions 401: the key was deleted or changed in Yoco. Make a new key and use Replace key. See Connect your Yoco account.
- An error mentions 403 or a scope: the key is missing
business/orders:read. - Was the sale voided or refunded? Those are skipped on purpose.
- Is it a drinks-only order? Orders with only front items are saved as done and skip the kitchen. Check Orders › Today.
- Is the tablet online? If the internet drops, the screen says so and catches up when it's back.
While you sort it out, the order screen still works. Orders you type in there go straight to the kitchen, without Yoco.